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Installation Manager

Department: Installation Management
Location: Nashville, TN

50Floor is seeking a team oriented Installation Manager for the Nashville, TN location for our established flooring company. This position ensures the branch is supported by a professional, well trained installation team, as well as an adequate number of compliant sub-contractors to deliver excellent customer service.

The Installation Manager will be in constant communication with Installers and customer throughout the flooring installation process. Candidate must have leadership qualities, strong organization skills and communicate well with various personality types.

Installation Manager Position Responsibilities: 

  • Oversee the Installation Department, including recruitment, development and supervision of third party flooring contractors
  • Lead and train installers to provide excellent customer service
  • Manage and hold accountable sub-contractors to company installation standards
  • Route/scheduled installs daily
  • Support the management team by handling customer concerns promptly using good judgement
  • Visit several new installer’s initial installation jobs and proactively visit installer’s job sites to inspect work quality
  • Maintain order status daily and update company software with pertinent data
  • Analyze business results then develop and execute action plans for improvement
  • Perform other functions as necessary to ensure customer satisfaction or installer retention

Skills Needed to Succeed:  

  • Positive and professional with the ability to maintain a calm demeanor during hectic periods 
  • Customer-oriented approach and desire to assist others
  • Superior organizational skills
  • Ability to work as a team
  • Excellent written and verbal communication
  • Strong time management skills and ability to multi-task and prioritize work
  • Great attention to detail and problem solving skills
  • Must work well with limited direction using independent judgement
  • Demonstrate a sense of urgency and decisiveness with diplomacy

Requirements: 

  • Management experience with strong leadership skills
  • High School Diploma or equivalent
  • Familiarity with diverse flooring products and installation process (hardwood, carpet, tile, laminate, etc.) preferred
  • Knowledge of local competitors within the industry helpful
  • Ability to work a five day work week, including Saturdays. Additional days may be required based on volume and seasonality, in addition to the flexibility to work afternoon, evening, and weekend hours.

Company benefits and perks:  

  • Premium 401k Investment Plan with a dollar for dollar match up to 3%
  • Medical Insurance with several plan options including a Health Savings Account
  • Prescription Drug Coverage
  • Dental Insurance
  • Vision Insurance 
  • Life Insurance and AD&D
  • Short Term & Long Term Disability 
  • Ancillary Insurance for Accident, Critical Illness, Long-term dependent care and more...
  • Paid Holidays
  • Vacation time that grows with years of service
  • Sick time
  • Perks – An employee discount purchasing program

About 50Floor... 

50Floor is one of the fastest growing shop-at-home specialty retail flooring companies in America. Our success can be attributed to core values of customer satisfaction and using our buying power to offer the highest quality products at the best prices in our market. We have a unique approach to customer service in that we partner with customers through each step of the selection process. This starts with our sales associates meeting customers in their own home to provide flooring options tailored to that individual customer’s needs all the way to calling after installation to ensure our customers were 100% satisfied with their experience.

A family owned business, 50Floor is “home grown” in Atlanta, Georgia and committed to maintaining a local business feel in all locations across the nation. We achieve this by maintaining a small company culture and keeping in touch with the individual communities where we do business.

We enjoy a casual work environment where employees and customers are regarded as family. At 50Floor, no single person is attributed to our success, our success can be traced back to a single common denominator held by all contributors which is "the desire to be the best."

The company conducts background checks for all new hires. 

By submitting your resume and/or application information, you authorize to transmit and store your information in the companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.  

  

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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